Tesla Model 3: Contacting Tesla Roadside Assistance
Tesla Roadside Assistance is available to you, 24 hours a day, 365 days a
year, for the duration of
your warranty period.
When contacting Tesla Roadside Assistance, please provide:
- The Vehicle Identification Number (VIN). The VIN is displayed when you
touch the Tesla "T" at
the top of the touchscreen. The VIN can also been seen on the upper
dashboard by looking
through the driver's side of the windshield.
- Your exact location.
- The nature of the problem.
Tesla Roadside Assistance is available to speak with roadside service
professionals 24/7/365 to
answer any questions and explain the proper procedure for transporting your
Model 3.
Note: For a detailed description of Tesla's Roadside Assistance
policy, go to the support page on
the Tesla web site for your region.
Regional Phone Number(s)
Note: The phone number is also available by touching the Tesla "T"
at the top center of the
touchscreen.
READ NEXT:
DO NOT TRANSPORT WITH WHEELS ON THE GROUND
The rear motor in Model 3 generates power
when the wheels spin. Always transport Model
3 with all four tires off the ground. Ensure that
the tires are un
Note: The tires are allowed to rotate slowly
(under 3 mph or 5 km/h) and for a very short
distance (less than 30 feet or 10 meters) only
when Transport Mode is enabled while the vehicle is being
w
Transport Mode keeps the parking brake
disengaged while winching Model 3 onto a
flatbed truck. When active, Transport Mode
displays a message indicating that the vehicle
will remain free-rolling.
SEE MORE:
Connect a laptop with Toolbox to the vehicle.
In Toolbox, select the connection status icon at the top right corner,
and then select Connect Locally.
Get into the driver seat, and then close the door.
In Toolbox, type window in the search field.
Note: Make sure that "Actions" is selected, if
Install
Wipe up any spilled coolant.
Caution: Spilled coolant can create an electrical path.
Install the HV battery probing guide into the penthouse, and then fasten
the clips that attach the guide to the HV battery.
Install the clip that attaches the HV battery penthouse harness to th